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Legal

Last updated 27 October 2026.

These terms apply when you use visaandtrip.com or order a service from Trip and tours. By placing an order you agree to them. Please also read our Privacy Policy.

1. Who we are

Trip and tours is operated by MERN Solutions (“we”, “us”). We are a private travel-document assistance service. We are not a government agency and are not affiliated with, endorsed by or acting for any government, embassy or immigration authority. Contact: hello@mernsol.com.

2. What we do

  • For destinations that require an online e-Visa, electronic travel authorisation (ETA) or mandatory online arrival form, we check your details and documents, prepare the application and submit it on your behalf on the official government system, using the authorisation you give us in the application form.
  • We keep you updated by email, give you an order ID to track progress, and send you the document once it is issued.
  • For trips that need an embassy or consulate visa, a visa on arrival, or no visa, we only provide general requirement information. That information is guidance, not legal advice; always check the rules that apply to you before travelling.
  • We do not provide immigration advice, and we do not offer services for Canada or the United Kingdom.

3. Your responsibilities

  • Give complete, accurate and truthful information and genuine documents, exactly as in your passport. Errors or false information can lead to refusal, entry denial or bans, for which we are not responsible.
  • Make sure your passport is valid for the trip and that you meet every entry condition (onward ticket, funds, health and customs rules, and any additional requirements of the destination or airline).
  • Answer our questions promptly. If we cannot reach you, your application may be delayed.
  • Order only for yourself or for people who have authorised you to share their details with us.

4. No guarantee of approval

Every decision to issue, refuse or cancel a visa or authorisation — and to admit you at the border — is made solely by the relevant government. We cannot influence it and do not guarantee approval, processing speed or entry.

5. Prices and what they cover

  • Prices are shown as one total per traveller in US dollars. The total includes the government fee (where one applies) and our service fee. Rush options are shown as totals too.
  • Where a price is shown as “from”, the exact government fee depends on your details or currency conversion; we confirm the final total with you before you pay. You are never charged more without agreeing first.
  • Where the government form or authorisation itself is free (for example the Thailand Digital Arrival Card), our price is our service fee only, and we say so on the page.
  • Your bank may charge its own fees for foreign-currency payments.

6. Cancellations and refunds

  • Before we submit your application: you can cancel for a full refund of everything you paid.
  • After submission: government fees are paid to the authority and are non-refundable; our service fee is non-refundable because the work has been done.
  • If the government refuses your application: the government fee is not refundable and our service fee is not refunded, except any fee we collected but did not pay out, which we refund.
  • If a refusal or delay is caused by our error (for example we entered information differently from what you gave us), we refund our service fee in full, or re-submit at no extra charge if you prefer.
  • Refunds go back to the original payment method, normally within 10 business days. To ask for one, email hello@mernsol.com with your order ID.

7. Processing times

Processing times and dates we show are estimates based on official guidance and experience. Governments can take longer, ask for more information or change their rules without notice. Apply well before you travel; we are not liable for travel costs if a decision arrives late.

8. Liability

We take reasonable care and skill in providing our service. To the extent the law allows, our total liability for any order is limited to the amount you paid us for that order, and we are not liable for indirect or consequential losses such as missed flights, hotel costs or lost earnings. Nothing in these terms limits liability that cannot legally be limited, such as for fraud or for death or personal injury caused by negligence, or your statutory rights as a consumer.

9. Your data

We use your personal data only to provide the service, as described in our Privacy Policy. Passport data and documents are encrypted and deleted 90 days after your order is completed.

10. Partner links and the guide marketplace

Flights, hotels, insurance, eSIM and similar services are provided by third parties; when you book through our links your contract is with that provider, and we may earn a commission. Local guides are independent providers; the platform retains a 15–20% commission per booking.

11. Changes, law and disputes

We may update these terms; the version in force when you place an order applies to that order. These terms are governed by the laws of Pakistan, and the courts of Pakistan have jurisdiction, without removing any mandatory consumer protections or right to sue in the courts of the country where you live. If you have a complaint, email hello@mernsol.com first — we aim to reply within 5 business days.